It is the intention of BUYERS USA Relocation to develop and maintain a long term relationship with members who will reliably and professionally make a reasonably maximum effort to turn any lead accepted into a commission for themselves and a referral fee for us. As a minimum this includes a prompt response upon assignment (to include the provision of a homebuyer's relocation packet), a prompt follow up report to us (within 48 hours of assignment) and a follow up report within 90 days of the last report. Failure to comply with these standards may result in a cancellation of membership. BUYERS USA Relocation reserves the right to cancel any membership that it deems not to be in the best interest of the network. As non-performing members typically cost BUYERS USA Relocation and network members (due to delays in lead assignment and non-payment of fees), no refunds will be given in the event that a membership is terminated. Nevertheless, other than for reasons of dishonesty, every effort will be made to revive a membership. Normally, lead assignment will be suspended while we attempt to clarify the problem. If the situation is not rectified, the membership will be terminated.