Unfortunately, many members are responding to our lead update e-mails. This lead update e-mail is set up as an automatic method of communication. This means that if you e-mail us the status or update of your lead, you will not get credit for updating it. This e-mail is simply a reminder to you that you need to update your lead. The e-mail given provides you a link that allows you to go directly to the site where you can update your lead. In addition, you can also update leads by visiting our Member Services site and clicking on "Update Leads" once you have logged in with your member number and security code.
Once you have updated a lead, please check your lead status to ensure that it accurately reflects your update. Do not forget to submit a new update whenever the status of the lead changes, a minimum of every 90 days, and within 30 days of the scheduled lead arrival. Remember, lead information can only be updated through our "Update Leads" link in our "Member Services" area on our membership site.
As stated in the lead assignment agreement and in our "Membership Instructions", we request that you update us within 48 hours of the assignment of a lead and every 90 days until the sale has closed or the lead is no longer active. Your promptness in following up with your leads will affect the number of leads that you receive. In addition, adequate reporting is necessary for us to monitor the quality of the leads assigned.
Lead updates are posted immediately. Your comments about your lead and general suggestions about our services are reviewed periodically (not daily). You will not receive a response from these comments.
Updating Leads