We desire to provide the most efficient customer service possible. Information unique to your account is available 24 hours a day, 7 days a week on our Member Services area of our Web site. (If you do not have your security information, please use the form on the log in page to request such information, which will be immediately e-mailed to you.) This information includes the status of your account, your leads, and the cities, which you service. Maximum opportunity is afforded to you so that you may immediately update your information. If there is any information that you are prevented from updating remotely, further instructions are provided. Please note that all of our customer service is provided through our Web site and via e-mail. Therefore, we do not make customer service representatives available via telephone. After almost a decade of operation, we have addressed just about every conceivable issue on this site. Therefore, as we have thoroughly provided this information, we feel that we can pass much of the savings back to our membership by keeping our fees as low as possible.
All current policies and procedures are discussed in this member help feature. If you have comments or suggestions, please send them to our membership or relocation departments using the Comment Form provided on our Member Services site. We welcome your comments and will react to them as we feel necessary. However, please do not use such communication for lead updates and membership account updates. Any such updates will not be posted unless the appropriate form on the Member Services site is used. Properly posted updates will be effective immediately and may be verified by the submitting member.
In order to offer quick and effective customer service to you and all of our other members, please remember to include all important information in your e-mails to the membership and relocation departments. Information such as the lead number, your membership number, and security code, etc. all need to be included when asking questions about leads or your membership. This permits us to access your membership information and lead information more quickly and allows us to respond with your answer on a timelier basis.
In addition, when responding to e-mail communication between you and our membership coordinator or our relocation coordinator, please include all communication (including questions and responses reciprocated between you and the person to whom you are communicating) in your e-mail. This will allow us to respond to your needs in a timelier manner. Since we communicate with so many people, all relevant previous information exchanged is necessary for us to meet your needs, especially in circumstances where communication is ongoing and new e-mails are being sent. Thank you for your cooperation.
Additional Resources: Please note that there are several programs that are run by Buyers USA and New Quest City, both affiliated organizations. This includes The National Business Directory, RePagesOnline.com, The National Community Directory, Quest Classifieds, and The National Realty Directory. Please note that links to further customer resources can be found on http://www.buyersusa.com.