A stale lead is an unproductive lead and a waste of time, money, and effort for our members who eventually accept the lead assignment. Therefore, our goal is to minimize the time delay between the moment that a lead requests assistance and the instant that a member accepts a lead. To do this, when we receive a lead all applicable members will get an e-mail notification for that lead.
Essentially this policy is designed to both improve the likelihood that you will have a successful sale and to provide a better service to the lead. However, this does mean that you may get a notice about a lead and find out that the lead is not available when you check your pending leads, you may find that another member has claimed the lead. We do apologize for the inconvenience. Please note that while you may lose some leads due to this policy, an equal opportunity exists for you to pick up additional leads as well.