Standards of Service
Our program is based upon giving relocating homebuyers the best quality service. Members who follow our Service Standards find that there closing ratio is much higher than others. However, following these standards is not an option if a member plans to continue affiliation with our company. Everytime that a lead is accepted our members reaffirm that they will continue meeting these standards. Conversely, should they fail to do so, they may find that their lead eligibility will be restricted or completely curtailed. If this results in a cancelation of a paid, full membership no refund will be made to the cancelled member. Essentially, we look at a failure to comply with these standards as a "breach of contract", which results in a lose of valuable relocation fees for our network. Although these standards are include in every lead agreement, we have included them below:
STANDARDS OF SERVICE
(Failure to meet these standards for any lead will result in a cancelation of your membership. No membership refund will be due should cancelation result from a failure to meet agreed to standards.)
- I agree to contact this lead immediately by TELEPHONE. (Note e-mail contact is only for follow up and to complement the telephonic contact. This is critical to your success ratio!)
- Once I make telephone contact, I agree to promptly send the lead a customized relocation packet. (Note that e-mailed listings and other information must not take the place of mailed customize relocation packet.
- I agree to promptly and regularly provide lead updates (using the feature on Member Services) within 48 hours of lead acceptance, whenever there is a substantial change of status, after lead arrival, and within a minimum of 90 days from the last update.
- I agree to not to accept leads for a city outside of my "market area" or further than 30 miles from my office, whichever is less. (The city grouping used to control your lead notifications and eligibility may be less than your "market area" or the 30 mile radius from your office.)
- I agree to regularly keep in contact with my leads until they arrive or until they inform me that they no longer plan to move to a location which I service.
- I agree to assure that Buyers USA Relocation receives the appropriate referral check within 7 days of closing.
Please note that this is not a change of policy, these expectations have been a part of our lead agreement since 1992.