Per multiple agreements with the assigned member, all leads must be updated a minimum of within 48 hours of lead acceptance, every 90 days, and within 30 days of the projected arrival date. Failure to fulfill this agreement will result in membership cancellation. If a member is a full member, no refund will be issued. However, in this event the assigned "former member" will still be obligated to work the lead, provide updates, and make the referral fee payment promptly after closing.
The ONLY recognized and acceptable form for submitting a lead update is through the Update Leads feature on our Member Services Web Site. Any lead updates provided by phone, e-mail, or letter will not be accepted or recorded. Your updates will be immediately displayed on the Update Lead page.
Lead updates are critical to our ability to access the quality of our program and improve the quantity and quality of our leads. While we realize that a certain percentage of our leads will not close, this problem is due directly to the failure of assigned members to promptly provide updates. In summary, members agree to submit the required updates by contract when they accepted the lead. Leads must be updated ONLY through our Web site (not the Comment Form). Lead updates are used to improve the quality of our leads. Without such data we cannot properly evaluate the quality of our lead sources and make the appropriate adjustments.