|Policies & Help|
*Recognition: Premium Members may advertise their level on their Web site and in other advertising.
To log on to our member site, you will need your membership number and your security code. If you forgotten your password, there is a feature on the log in page which will allow you to have this information e-mailed to you.
Please note that this is not the same log in information that is used for listings on The National Realty Directory, Quest Classifieds, or for RePagesOnline. We appologize that this will require you to maintain multiple sets of log on information. Unfortunately this is done because these are separate programs with different security systems. If you need log on information for these programs, please go to those sites for further information.Top
You will be notified by e-mail of any leads that have requested assistance for an area you serve whether it is a buyer moving to your area, or a seller wanting to list a home. This e-mail will prompt you to log into our "Member Services" site to accept the lead. On our Web site (http://members.buyersusa.com) you will see a link on the left side for "Member Services." When you click on this link (and after you view a brief message), you will see a "log on" page. This page will allow you to log on using your member number and security code.
Once you log-on, the top link on that next page allows you to "Accept New Leads." By clicking on a link for buyer leads, you will get the name and lead number for any available buyer leads. (Please make sure that you - or someone in your company - is not already working with someone by this name. When you accept the lead, the contract for referral fee payment is not voidable.) If it is a seller lead, you will not see the name. You may accept leads by following the links presented. After you affirm your understanding of obligation to the lead and to BuyersUSA Relocation, you will see a screen with the full lead information. Print this screen out to help you with your future contacts with this lead. (In the future you can also receive this same information by visiting the "Update Leads" feature.) If you do not wish to accept a particular lead, you may not do so by simply not taking action on that lead.
All leads are assigned on an "Open" basis to all members who have requested leads for a particular area. In the event that a member services one or more cities which we have deemed are in a "market" area, that member may occasionally receive notification of leads moving to other nearby cities. In the event that the member deems he or she can effectively work those "market area" leads, they may also accept them.Top
Referral fees will be paid promptly after the closing of a sale of real estate to a lead provided through BuyersUSA Relocation. The standard referral fee is 25% of gross commission for full members and 35% of gross commission for trial members accepting leads after June 2011. This fee is calculated on what is paid to the member's company regarding a transaction involving a buyer or seller lead accepted from BuyersUSA Relocation. (Referral fees percentages are subject to change and are based on market conditions. Every effort is made to keep fees well below market averages.) In the event that a lead decides not to buy upon arrival or the seller does not list the home with you, the referral fee agreement will continue for one year after the lead is assigned. However, upon closing one of our leads, BuyersUSA's referral fee comes off of the top of your commission. We would greatly appreciate it if you would take broker, franchise, and other types of fees out of your commission after you pay BuyersUSA Relocation. Here is a sample scenario of what to do: If a BuyersUSA Relocation member sells a house to a BuyersUSA Relocation lead for $300,000 and the member's company makes a 6% commission ($18,000), then we there will be a 25% ($4,500) referral fee owed to BuyersUSA Relocation. If the transaction was co-brokered with another company and the commission split evenly, then the referral fee would be 25%($2,250) or 35%($3,150) for trial member leads accepted after June 2011. Checks must be mailed to PO Box 2329 Anniston, AL, 36202 and received within seven days of the transaction closing.
Information to Include With Your Check
Please be sure to include your membership number, lead number, and/or your name on any checks that you send to BuyersUSA along with HUD1 statement. In order for you to get credit for paying us for any of your referral fees, membership fees, etc., you must include this information on all checks that are sent to BuyersUSA.
This is particularly important when dealing with referral fees because not paying this fee or forgetting to include your membership number on your referral fee check can result in you not getting proper credit for your successful sale. Also, this results in valuable time being spent on internal audits on our part.
IDEALLY, REFERRAL FEES MAY BE PAID BY EITHER THE REAL ESTATE COMPANY(BROKERAGE), THE REAL ESTATE BROKER, THE CLOSING ATTORNEY, OR THE CLOSING AGENCY/TITLE COMPANY.Top
Relocation Packet Contents
First and foremost, a relocation packet is your primary tool to impress your prospective client and to facilitate your future service. By placing an appropriate effort into this step, you are greatly enhancing the probability of creating a successful relationship. Although some members pride themselves on the size and weight of the packet, the demonstrated thoroughness of your packet is the critical factor. In short, does the client get his or her questions answered? Remember that they have the complete freedom to request information from several Realtors® and from other resources. The speed and quality of your packet may be the deciding factor in their decision to use your services, rather than your competition.
The delivery method of the packet is another key factor. Some successful members insist on using next-day delivery. However, "priority mail" may also demonstrate your promptness. Nevertheless, a letter or brochure sent in a normal, letter-sized envelope demonstrates a lack of professionalism and concern on the part of the member.
Your prospective client expects their packet to be customized to their needs. Obviously, the following contents need to be included:
Optionally, you may wish to include:
Tax ID--W9 Form
The basic term of membership will be for one year and will be renewable at the discretion of BuyersUSA Relocation. Members may be allowed to join or renew for more than one year. We may also offer shorter and longer terms of membership.Top
Types of Membership
All members with current real estate licenses will be classified as regular members provided that they have paid a membership fee.BuyersUSA Relocation may expand its services to incorporate other businesses that desire to provide services to individuals and families who are relocating. Referral fees will be transmitted only to real estate licensees in accordance with the laws applicable in the State of Alabama and the state in which the recipient is licensed. Periodically we may run trial membership programs designed to recruit members in specific geographical areas. We also offer a Priority Member Program, which allows selected members who pay an increased lead to receive the initial announcements about new leads for a particular market area.
Third Party Relocation
Members (including Trial Members) execute a binding bi-lateral contract with BuyersUSA Relocation when they click on the "I Agree" button to accept a lead. This button is on the same page as the Agreement for each lead. Among the agreed to statements on this contract is the agreement ot pay BuyersUSA Relocation a specific referral fee within 7 days of the closing of an applicable real estate transaction.
It is our belief that relocating homebuyers or home sellers will not seek assistance from our system if they already have relocation benefits through their employer or if they are already working with another REALTOR (unless they are dissatisfied with that REALTOR). Since 1992 we have rarely run into situations were a lead informs our member "after-the-fact" that our member must pay a hefty referral fee to some other company. Normally when this happens the lead's relocation benefits or some other valuable consideration is in jeopordy. Another variation is where the member or member's company has another on-going contract with the other relocation service that is demanding an "after-the-fact" referral fee. It is our position that neither of these scenarios negate our member's contract with us and therefore may place members in a potential situation where we have to take legal action, REALTOR ethics procedures, and inform there state license board. (In many states "after-the-fact" referral fees are illegal.)
We fully realize the position that this situation places our leads and members in. We don't want to see our leads become financially damaged -- even thought they should have never requested assistance from us in these cases. On the other hand, we don't wish for our member's to have to pay two referral fees. However, as painful as it is, the simplest solution would be for members to do just that. We realize that this is unacceptable (and should be illegal.) Regardless, as our company has a financial investment in the leads the solution is not for BuyersUSA Relocation to take a total loss. Therefore, these are the possible options for our members.
Our bottom line is that BuyersUSA Relocation will not accept a total loss in our referral fee in this situation. We do expect to be paid. While we may be willing to negotiate a lower referral fee (provided that documentation is provided), we will do this only if all parties agree to negotiate. If you have such a situation occur, you can fax your request and documentation to us at 256-237-2036.
Members will receive leads notification for any covered city which is 15 - 30 miles from their office. We cover most US cities with a published population of 6,000 or more. This policy does not prevent a member from working with leads interested in real estate transactions in other cities. The grouping of cities is based upon the results which member have historically experienced. Ideally, members should work with leads within a 15 mile radius of their office. This goal assures that the lead works with the most qualified member for the desired area. It also prevents undue competition for leads within the area which a member is best suited. We will entertain suggestions for adjusting a size of the radius based upon the demographics for the area. If there is a city with a population over 6,000 and within 30 miles from the member's office, the member may use the Comment Form "other" to contact us and suggest that we add that city. We will maintain multiple lead-generation Web sites for each covered city. Additionally, we will employ other means, such as Google AdWords and MS Bing, to produce leads. The use of such Pay-Per-Click advertising for a specific city depends on various criteria such as the relative interest in real estate for that area and profitability.Top
Customer Service Policy
We desire to provide the most efficient customer service possible. Information unique to your account is available 24 hours a day, 7 days a week on our Member Services area of our Web site. (If you do not have your security information, please use the form on the log in page to request such information, which will be immediately e-mailed to you.) This information includes the status of your account, your leads, and the cities, which you service. Maximum opportunity is afforded to you so that you may immediately update your information. If there is any information that you are prevented from updating remotely, further instructions are provided. Please note that all of our customer service is provided through our Web site and via e-mail. Therefore, we do not make customer service representatives available via telephone. After almost a decade of operation, we have addressed just about every conceivable issue on this site. Therefore, as we have thoroughly provided this information, we feel that we can pass much of the savings back to our membership by keeping our fees as low as possible.
All current policies and procedures are discussed in this member help feature. If you have comments or suggestions, please send them to our membership or relocation departments using the Comment Form provided on our Member Services site. We welcome your comments and will react to them as we feel necessary. However, please do not use such communication for lead updates and membership account updates. Any such updates will not be posted unless the appropriate form on the Member Services site is used. Properly posted updates will be effective immediately and may be verified by the submitting member.
In order to offer quick and effective customer service to you and all of our other members, please remember to include all important information in your e-mails to the membership and relocation departments. Information such as the lead number, your membership number, and security code, etc. all need to be included when asking questions about leads or your membership. This permits us to access your membership information and lead information more quickly and allows us to respond with your answer on a timelier basis.
In addition, when responding to e-mail communication between you and our membership coordinator or our relocation coordinator, please include all communication (including questions and responses reciprocated between you and the person to whom you are communicating) in your e-mail. This will allow us to respond to your needs in a timelier manner. Since we communicate with so many people, all relevant previous information exchanged is necessary for us to meet your needs, especially in circumstances where communication is ongoing and new e-mails are being sent. Thank you for your cooperation.Top
Excessive Leads Policy
Our intention is to get every member 10 - 40 leads per year. (Trial members may receive between 1 - 12 leads during a 90 day trial period.) Please note that receiving more than 10 leads per year is not a guaranteed as there are several factors beyond our control, such as demographic trends and actions by the companies who assist us with our advertisers. We do, however, make our best effort to provide members with 3 - 4 leads per month.
These policies are not meant to reflect adversely on any applicable member. Rather we must balance our risk and provide an opportunity of fair lead distribution while assuring rapid lead servicing. Of course, all continued lead eligibility is subject to the assigned members complying with our updated policies.Top
Members are guaranteed to earn one real estate commission or receive a minimum of 10 quality leads during a membership period of one year or more.
To claim their rights under this performance guarantee members must adhere to the STANDARDS OF SERVICE, regularly accept offered leads, maintain a real estate license, and provide us with a working e-mail address. Also, this guarantee only applies to (paid) members who join or renew on or after May 31, 2007. Members claiming rights under this guarantee will have their membership extended 90 days per claim until the one closing or 10 leads condition is met. Within 30 days before of after their membership ending dates, members must submit a written request for an extension to:Membership Department, BuyersUSA Relocation, Post Office Box 367, Anniston, AL 36202 .
Extension requests received outside that timeframe will not be honored.
This guarantee does not apply to members who joined under the Lead Assurance program. Top
Open Lead Policy
A stale lead is an unproductive lead and a waste of time, money, and effort for our members who eventually accept the lead assignment. Therefore, our goal is to minimize the time delay between the moment that a lead requests assistance and the instant that a member accepts a lead. To do this, when we receive a lead all applicable members will get an e-mail notification for that lead.
Essentially this policy is designed to both improve the likelihood that you will have a successful sale and to provide a better service to the lead. However, this does mean that you may get a notice about a lead and find out that the lead is not available when you check your pending leads, you may find that another member has claimed the lead. We do apologize for the inconvenience. Please note that while you may lose some leads due to this policy, an equal opportunity exists for you to pick up additional leads as well.Top
Standards of Service
Our program is based upon giving relocating homebuyers or potential listing client the best quality service. Members who follow our Service Standards find that there closing ratio is much higher than others. However, following these standards is not an option if a member plans to continue affiliation with our company. Everytime that a lead is accepted our members reaffirm that they will continue meeting these standards. Conversely, should they fail to do so, they may find that their lead eligibility will be restricted or completely curtailed. If this results in a cancelation of a paid, full membership no refund will be made to the cancelled member. Essentially, we look at a failure to comply with these standards as a "breach of contract", which results in a lose of valuable relocation fees for our network. Although these standards are include in every lead agreement, we have included them below:
STANDARDS OF SERVICE(Failure to meet these standards for any lead will result in a cancelation of your membership. No membership refund will be due should cancelation result from a failure to meet agreed to standards.)
Please note that this is not a change of policy, these expectations have been a part of our lead agreement since 1992.Top
All sales involving products and services related to BuyersUSA Relocation are considered FINAL. This policy is clearly posted on all Internet-based membership applications. This applies both to new members and renewing members, whether they are previous regular members or trial members. This policy is maintained due to our goal of keeping membership rates and referral fees as low as possible. Meanwhile, we provide a tremendous amount of information about our policies and procedures on our publically accessible Web site. Furthermore, as a large number of members originally started as trial members they are well aware of the nature of our program.
Occassionally we get refund requests due to a drop off in leads for a particular member. Please see our comments on this Help feature regarding this issue. When leads are assigned there is no distinction between trial and regular members. The same assignment process applies. Therefore concerns that your leads will reduce when you become a member are totally without merit. Membership capacities are adjusted daily using historical lead trends for each of the over 5,000 cities, which we serve.
Occassionally we get refund requests due to the current unavailability of a particular city. The Cities Management page states, availability changes daily. Therefore, you will need to check frequently to see if additional cities are available. When you renew or join you must check for cities availability first. Immediately after joining (THE SAME DAY!!), you must select your cities. If a city was available before you joined, it will also be available the same day you join. If you wait even one day, you may find that a particular city is not available. Again, all SALES ARE FINAL!
Chargeback Policy: Members who submit chargeback create harm to all of our members. The time and money spent responding to chargebacks reduces resources available for lead generation. This hurts everyone. Our advertising expenses are with search engines and other resources are not refundable. Therefore, funds temporarily removed from our account during the dispute process and any subsequent damages forces us to reduce our advertising. This means that your fellow members will get fewer leads. Chargeback normally stem from fraudulent activity by a member. Members who convenientl change their mind after joining or renewing, or decide to cancel because we did not meet some unadvertised expectation are in clear violation of our mutual contract. We have also had members complain to their credit card issuer when they fail to complete there membership profile, fail to check for leads, or fail to provide us with two reliable e-mail accounts. We attempt to be extremely clear and straightforward in our description of services and standards of services. In order to protect the program, members attempting to fraud our program by initiating chargebacks will be charged an additional $50 for each response from our company. This will be inaddtion to any other damages incurred. Additionally, their names and that of their company will be prominantly exposed on our popular Web sites so that other members and potential customers can be informed of the risk of doing business with them. We regret having to take these harsh steps. However, we feel that it is unjust to allow the damages incurred to others.Top
Per multiple agreements with the assigned member, all leads must be updated a minimum of within 48 hours of lead acceptance, every 90 days, and within 30 days of the projected arrival date. Failure to fulfill this agreement will result in membership cancellation. If a member is a full member, no refund will be issued. However, in this event the assigned "former member" will still be obligated to work the lead, provide updates, and make the referral fee payment promptly after closing.
The ONLY recognized and acceptable form for submitting a lead update is through the Update Leads feature on our Member Services Web Site. Any lead updates provided by phone, e-mail, or letter will not be accepted or recorded. Your updates will be immediately displayed on the Update Lead page.
Lead updates are critical to our ability to access the quality of our program and improve the quantity and quality of our leads. While we realize that a certain percentage of our leads will not close, this problem is due directly to the failure of assigned members to promptly provide updates. In summary, members agree to submit the required updates by contract when they accepted the lead. Leads must be updated ONLY through our Web site (not the Comment Form). Lead updates are used to improve the quality of our leads. Without such data we cannot properly evaluate the quality of our lead sources and make the appropriate adjustments.Top
Any claim or controversy arising out of or relating to the use of BuyersUSA's services, to the goods or services provided by BuyersUSA, or to any acts or omissions for which you may contend BuyersUSA is liable, including but not limited to any claim or controversy ("Dispute"), shall be finally, and exclusively, settled by arbitration in Calhoun County, Alabama. This includes disputes regarding non-payment of referral fees and membership fees. The arbitration shall be held before one arbitrator under the commercial arbitration rules of the American Arbitration Association ("AAA") in force at that time. The arbitrator shall be selected pursuant to the AAA rules. Should no AAA rule regarding the selection of an arbitrator be in effect, the consumer shall select an arbitrator from a panel of arbitrators acceptable to BuyersUSA. In any arbitration, BuyersUSA will pay the filing fee, plus the costs associated with the first day of arbitration, with the remaining costs of arbitration paid by the non-prevailing party. To begin the arbitration process, a party must make a written demand therefore. Any judgment upon the award rendered by the arbitrators may be entered in any court of competent jurisdiction in Alabama. The arbitrators shall not have the power to award damages in connection with any Dispute in excess of actual compensatory damages and shall not multiply actual damages or award consequential, punitive or exemplary damages, and each party irrevocably waives any claim thereto. The agreement to arbitrate shall not be construed as an agreement to the joinder or consolidation of arbitration under this Agreement with arbitration of disputes or claims of any non-party, regardless of the nature of the issues or disputes involved.
Additional Resources: Please note that there are several programs that are run by BuyersUSA and New Quest City, both affiliated organizations. This includes The National Business Directory, RePagesOnline.com, The National Community Directory, Quest Classifieds, and The National Realty Directory. Please note that links to further customer resources can be found on http://www.buyersusa.com.Top
Description of Services
Members contract for only two services. These are:
DISCLAIMER: BuyersUSA Relocation is a real estate marketing service. As such we maintain several marketing programs designed and intended to produce real estate relocation, home buyer, and home seller leads for our members. Upon a succesful purchase or sale of a property to or for a lead accepted by a member, that member is obligated to promptly pay a referral fee as stipulated in the original lead agreement for each lead. Although we have the intention to produce approximately 10 to 40 leads per year per member, this is not a guarantee (unless specified elsewhere in these instructions and policies). Actual lead production depends on the local and nationwide economy. We make no claims as to the demand for homes or the existence of homesellers in any given market. For areas that are experiencing substantial real estate activity, members tend to experience a much higher level of leads from our company. Unfortunately, members in areas that are economically depressed will experience slow or very little lead activity. Our company will continue advertising in all covered cities during any market conditions. However, we do not take responsibilty for economic conditions.Top
Lead Assurance Policy
This policy applies only to new memberships and renewals under the Priority Member program who were offered and joined under this program. This program may be discontinued at anytime at our discretion. Cancelation of this program will not affect the right or status of participating members.
This policy applies only to members, former members, and prospective members who joined or renewed with a specific invitation to participate in the Lead Assurance program. The lead assurance period is terminated 180 days after application for new membership or renewal.
Members who joined or renewed upon receiving a specific invitation to participate in our Lead Assurance program are guaranteed to receive notification through our Intranet site and/or by e-mail and accept 10 home buyer or home seller leads within 180 days of their application or contract or close a home purchase or sale related to a lead received during that period. Should the applicable member not receive and accept this number of leads, they may send us a written request for a refund. Refunds will be prorated based upon the number of leads accepted by the member during the lead assurance period. If no leads were accepted, the entire amount will be refunded within 30 days of receipt of the written request. Such requests must be received within 30 days after the lead assure period ends. If no leads are received during the lead assurance period, the entire membership fee will be returned. By requesting a refund a member agrees to have future lead eligibility terminated immediately. This termination does not terminate obligations to pay contingency referral fees on previously accepted leads.
Members who join or renew under this program understand that the 10 lead notifications may be received rapidly after their application is accepted. However, due to factors beyond our control the rate of lead notifications may be irregular for some areas. This policy does not limit members to 10 leads during the lead assurance period or for their annual membership. The number of leads accepted in excess of the 10 leads depends on the member's success in converting these leads to real estate commissions. Generally, the more leads a member can convert the more leads they should expect to receive.
Members who join or renew under this program agree to give BuyersUSA Relocation the entire 180 days to produce the promised leads. They also agree to refrain during the lead assurance period from credit card chargeback complaints or any other actions harmful to this company and our network of real estate professionals. Such actions by applicable members during this period will void this guarantee.
Members who join or renew under this program agree to abide by the Service Standards. The purpose of this stipulation is to assure that all home buyer and home seller leads receive the best possible service from the applicable member.
As part of this agreement, BuyersUSA Relocation guarantees that it will maintain an active advertising program designed to attract home buyer relocation leads. As a minimum this includes paid advertising with at least one of the major Internet Search advertising as well as maintaining several web pages for each of the covered cities within a member's market area. Members covered under this policy agree to rapidly respond to any lead provided. This policy is not intended to guarantee leads to members should it result in providing poor service to our mutual customers. As a minimum, members covered under this policy must provide us with two effective e-mail addresses, a working fax number, and complete their member profile within 30 days of joining or coming under this policy. These standards must be maintained throughout the Lead Assurance (180 day) period. Failure to comply with these minimum requirements voids any rights to a full or partial refund.
Priority Member Program
The Priority Member Program is designed to allow the opportunity for more aggressive members to increase their quantity of leads. Priority Members pay a higher annual or semi-annual membership fee. When leads are received for a particular market area, which has one or more Priority Members, only Priority Members receive the initial lead notification that is e-mailed within 3 minutes of the lead's request for assistance. All other members will receive the second notice, which generally goes out within the next two hours. While assuring that the lead will receive timely response, this system assures that Priority Members will have greater opportunities to accept leads.
Our intent is to use the increased fee paid by Priority Members to create additional targeted Pay-Per-Click advertising with the Google Adwords program. Over the past several years Google has routinely made it extremely difficult for locally-owned, smaller advertisers to economically and efficiently advertise. Essentially, they have found that they are much more profitable eliminating smaller advertisers and focusing on large companies and advertising aggregators such as BuyersUSA Relocation. We have found that our multi-city advertising program, which covers over 5,000 cities, is more suited to their program. This allows us to receive better Ad Campaign, Group, Ad, and Keyword quality scores than we could if we were advertising just one small company or only one city or one market area. The Priority Member Program is designed to pass these savings on to selected members and to do so in a way that hopefully vastly increases the number of leads those members receive.
Although our goal is to provide Priority Members an increased number of leads, we do this in a way that still provides an adequate and reasonable quantity for other regular members -- pursuant to market condition factors such as the relative level of interest for a market area and the level of competition. To do this all members, including Priority Members, will still be subject to restrictions on the number of leads that they may accept per day, week, and month. It is expected that Priority Members, who actively accept leads, will reach these limits quicker than regular members. Also, in order to assure that all home buyer relocation leads receive prompt, professional, and competent service, Priority Members will be subject to our Standards of Service and expectations regarding closing ratios. Therefore, even though most Priority Members should benefit greatly by this program, it is not intended that this special status will allow such members to continue to accept leads if they have not shown the ability to produce adequate sales.Top
Advertise Your Affiliation
If you have a non-BuyersUSA Web page, you may add a graphic which indicates your membership. Please note that only active and trial members may use this graphic. To add the logo, please cut and paste the following HTML code to your Web page:
Only current members may use the BuyersUSA Relocation logos in any of their advertising. Additional logo pages may be requested.Top
Unethical Practices and the Submission of False Leads
The submission of a "fake" lead by a member in order to "check us out" is not permitted and will result in an automatic cancellation without refund. Any lead received by BuyersUSA results in a financial cost to both our company and to the member who ultimate receives the lead notice. We sincerely apologize to the members who receive these bogus leads and wish to assure you that the offending member will no longer be able to participate in our program.Top
Your referral fee is approximately 20% of "buyer-side" commission. You will receive a notice immediately after one of your leads changes to a "CLOSED" status and has been paid. We must have a copy of your real estate license and a W-9 on file prior to issuing you a check. All checks are payable to your real estate company.
If a member (in good standing) places the Member Referral Button link on any Web page, which results in their producing a lead desiring to relocate to one of the cities which is on the member's BuyersUSA Relocation "cities list", this lead will be immediately assigned directly to the member. In that case absolutely no referral fee will be due BuyersUSA Relocation. Furthermore, such a lead will not appear on this page or on any other BuyersUSA Relocation records.Top
Simply add the following HTML coding to any Web page. When your visitor clicks on the logo and requests a free homebuyer's relocation packet and the lead is accepted by a member, a new entry will be made in your account. Subject to the above rules, you will be paid a referral fee immediately upon the servicing member paying BuyersUSA Relocation. To review the status of your referral leads, you may periodically check the Member Referral link on the MEMBER SERVICES site.
Buyers USA, Home Buyers USA, and New Quest City are service marks of Buyers USA, Anniston, AL